Terms of use

1The agreement

These terms are a contract between you and Raliera (“Raliera”, “we”, “us”). They govern the Raliera website, the league software, the player and organizer apps, the club displays, and anything else we call part of the service. By creating an account, joining a league, subscribing, or simply using the site, you accept them. If you do not accept them, don't use the service.

Two kinds of people are covered here, and some sections apply to only one:

• Clubs — the club, facility, league operator or organizer that subscribes to Raliera and runs leagues on it. Sections on subscriptions, club data and club responsibilities are aimed at you.
• Players — anyone who joins a league, checks in, or uses a player account. Nothing in these terms makes you pay Raliera anything.

If you accept these terms for a club, you confirm you are authorized to bind it, and “you” means the club. If your club has signed a separate written agreement with us, that agreement wins wherever the two conflict.

2Beta status

Raliera is in private beta. Accounts are created by invitation and by clubs. That means:

• Features change, sometimes quickly, and some are experimental.
• There will be occasional downtime while we improve the engine. We will not pretend there won't be.
• We may add, change or remove functionality, and we may set reasonable usage limits.
• We will not delete a club's live league data without notice, and we will not make a breaking change to a running season if we can avoid it.

When we leave beta, we will update these terms and tell you before the new version applies.

3Eligibility and accounts

Who can have an account

You must be at least 13 to hold a Raliera account, and if you are under 18 you need a parent or guardian's permission. Club and organizer accounts are for adults. A club that enters a minor into a program is responsible for having the right permission first.

Looking after your account

• Give us accurate information and keep it current.
• Keep your password to yourself. Anything done under your login is treated as done by you.
• Tell us promptly at security@raliera.com if you think someone else is in your account.
• Don't share, sell or transfer your account, and don't create one for someone else without their say-so.

Clubs are responsible for the staff and organizer accounts they create, including removing access when someone leaves.

4What the service is — and what it isn't

Raliera provides software. Clubs use it to schedule leagues, generate matchups, run check-in, record scores, produce standings and ratings, publish league pages, and submit results to rating systems.

We also do not control third-party rating systems. Where a club connects a league to DUPR, submission and the accuracy of the resulting rating are governed by DUPR's own rules and terms.

5Playing is a physical activity

Racquet sports carry a risk of injury. Raliera is software; it does not supervise play, inspect courts, check equipment, or assess whether you are fit to play. You take part at your own risk, and any waiver, release or membership agreement between you and your club applies independently of these terms. Consult a doctor if you are unsure about playing, and stop if something hurts.

6Club subscriptions and billing

This section applies to clubs that pay for Raliera.

• Plan and price. Club subscriptions are billed monthly in advance at the price published at raliera.com/pricing or quoted to you in writing. Prices are in US dollars and exclude any applicable taxes, which you are responsible for.
• Renewal. Subscriptions renew automatically each month until cancelled.
• Cancelling. Cancel any time, effective at the end of the current billing period. Email info@raliera.com or use the setting in your club account. We don't hide the exit.
• Refunds. Monthly fees already paid are not refundable, except where the law requires it or where we've made an obvious mistake — in which case, tell us and we will fix it.
• Price changes. We will give at least 30 days' notice before a price change takes effect. If you don't like it, cancel before it applies.
• Failed payments. If a payment fails we will retry and let you know. We may suspend access if an invoice stays unpaid for more than 14 days after notice.

League fees are between the player and the club

Where a club charges players to enter a league, that fee is set by, collected by and owed to the club. Raliera takes no cut of it and is not responsible for collecting it, refunding it, or resolving a dispute about it. Talk to your club.

7Your data and your content

It stays yours

Club rosters, league configurations, scores, uploaded logos and photos, and anything else you put into Raliera remain yours. We claim no ownership of it.

What we're allowed to do with it

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and adapt your content strictly as needed to operate and support the service — to show a standings table, generate a graphic in the Content Studio, send a confirmation email, take a backup. That licence exists so the software can function, and it ends when you delete the content or close the account, subject to the backup periods in our Privacy policy.

What you promise about it

• You have the right to provide it, including the right to enter the players on your roster.
• It doesn't infringe anyone's rights and doesn't break the law.
• You'll comply with privacy law for the player data you enter, and you'll honour player requests to be corrected or removed.

Results are a public record of play

League results, standings and ladder positions are the competition record. Clubs may publish them on league pages, show them on screens in the club, and share them in graphics. If a club has enabled DUPR, results submit there too. If you don't want your results published or submitted, take it up with your organizer before the season starts.

Feedback

If you send us an idea for improving Raliera, we may use it without owing you anything. We appreciate it more than that sentence suggests.

8Acceptable use

Don't do these things on or to Raliera:

• Break the law, or use the service to harass, threaten, defame or abuse another player, organizer or member of staff.
• Enter false scores, manipulate standings or ratings, or impersonate another player.
• Upload malware, or try to breach, probe or overload our systems or anyone's account.
• Scrape, crawl or bulk-extract data from the service, including player names and results, except with our written permission.
• Reverse engineer, decompile or copy the software, or use it to build a competing product.
• Resell, sublicense or white-label access to the service unless we've agreed to it in writing.
• Remove or obscure our marks or notices.
• Use the service to send spam or to market to players who never asked for it.

Clubs are responsible for enforcing their own code of conduct on league night. We will act on what happens inside the product.

9Our intellectual property

The Raliera software, website, design, brand, logo, documentation and the scheduling and matchmaking logic behind it are ours (or our licensors') and are protected by copyright, trademark and other laws. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service while your account is in good standing and, for clubs, while your subscription is paid. That's the whole grant — nothing else is implied.

Third-party names such as DUPR belong to their owners and are used only to describe what connects to what.

10Third-party services

Raliera connects to services we don't control — rating systems, email delivery, payment processing, and any integration a club chooses to enable. Their terms and privacy policies govern what they do. We are not responsible for their availability, accuracy or acts, and connecting one is the club's decision.

11Disclaimers

The service is provided “as is” and “as available”, which during a private beta is a statement of fact and not just lawyer's boilerplate. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the service will be uninterrupted, error-free or secure, that scheduling output will suit every situation, that ratings or standings will be free of error, or that data will never be lost. Clubs should keep their own record of anything they cannot afford to lose.

Some jurisdictions don't allow certain disclaimers; where that's the case, the ones they don't allow don't apply to you.

12Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill or lost data, even if warned they were possible.
• Our total liability for all claims relating to the service is limited to the greater of (a) the fees you paid us in the twelve months before the claim arose, or (b) US$100.
• Because players pay Raliera nothing, our liability to a player is limited to US$100.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. These limits are a fundamental part of the bargain that lets us offer the service at this price.

13Indemnity

If you are a club, you agree to defend and indemnify Raliera against claims, damages and reasonable legal costs arising from your league operations, the player data you entered, your breach of these terms, or your violation of anyone's rights. We'll tell you promptly about any such claim, let you control the defence of it, and cooperate with you.

14Suspension and termination

You can stop using Raliera at any time, and clubs can cancel as described above. We may suspend or terminate an account if it breaches these terms, puts other users or the platform at risk, or goes unpaid after notice. Where the situation allows, we'll warn you first and give you a chance to fix it; where it doesn't — an active security threat, say — we'll act first and explain after.

On termination, your right to use the service ends. Clubs may request an export of their data within 30 days of closing; after that we delete it on the schedule in the Privacy policy. Sections that by their nature should survive — content licence for backups, disclaimers, liability limits, indemnity, governing law — survive.

15Changes to these terms

We may update these terms as the product and the law change. The effective date at the top shows the current version. For material changes we will give notice by email or in the app at least 14 days before they take effect, except where a change is needed immediately for legal or security reasons. Carrying on using Raliera after a change takes effect means you accept it; if you don't, close your account or cancel.

16Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Talk to us first

Before filing anything, email info@raliera.com with a description of the problem and what you'd like done about it. Most things get solved here. Both sides agree to try for 30 days.

If that doesn't work

Any dispute that isn't resolved informally will be brought exclusively in the state or federal courts located in Harris County, Texas, and both parties consent to the jurisdiction of those courts. Either party may still bring a qualifying claim in small claims court, and either may seek injunctive relief anywhere to protect intellectual property or stop unauthorized access.

Claims must be brought within one year of when they arose, to the extent the law allows that limit. Nothing in this section takes away a consumer right you have under the mandatory law of your home country.

17The remaining details

• Entire agreement. These terms, the Privacy policy, the Cookie policy and any signed order form are the whole agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest stands and the provision is narrowed to what is enforceable.
• No waiver. Not enforcing something once doesn't mean giving it up.
• Assignment. You may not assign these terms without our consent. We may assign them to an affiliate or to a buyer of the business.
• Notices. We'll reach you at the email on your account; reach us at info@raliera.com.
• Force majeure. Neither party is liable for a failure caused by something genuinely outside its control — an internet outage, a natural disaster, a provider failure.
• Relationship. Nothing here makes us partners, employer and employee, or a joint venture.
• No third-party beneficiaries, except that our affiliates and providers may rely on the disclaimers and liability limits.

18Contact

Questions about these terms, or about anything in them you'd like explained in plain language:

• Email — info@raliera.com
• Legal notices — legal@raliera.com
• Post — Raliera, Houston, Texas, United States